Terms of Service

These Terms of Service (“Terms”) apply to the dog daycare, dog hotel and related services offered by Budaro Dog House (“Budaro”, “we”, “us”) at 2013 Harding Street, Hollywood, FL 33020, and to the use of our website bdrdoghouse.com and our customer app app.bdrdoghouse.com. Please read them carefully together with our Privacy Policy.

Acceptance of these Terms

By creating an account, booking a service or leaving your dog in our care, you agree to these Terms and to the service policies published in the app. If you do not agree, please do not use our services. You must be at least 18 years old and the owner of the dog, or authorized by the owner, to accept these Terms.

Your account

• You agree to provide true, complete and current information about yourself and your dog, including health conditions, medications, allergies, behavior and vaccination records, and to update it when it changes.
• You are responsible for keeping your sign-in details private and for the activity in your account. Let us know right away if you suspect unauthorized access.
• If you invite a co-owner to your dog’s profile, you are responsible for giving that access only to people you trust.
• We may suspend or close an account that provides false information, misuses the app or does not comply with these Terms.

Admission requirements

To keep every dog safe, we can only welcome dogs that meet these requirements:

• Vaccinations: all required vaccines must be current and verified by us before admission. A dog whose vaccines expire cannot attend until updated records are verified.
• Initial evaluation: every dog must complete and pass an initial evaluation before its first booking.
• Minimum age: dogs must be at least 4 months old.
• Maximum weight: we do not accept dogs over 40 lb for any service.
• Spayed females: unspayed females are not accepted for any service.
• Unneutered males: a surcharge of $10 per night applies to hotel stays, shown before you confirm the booking.

We may decline or end a booking if a dog does not meet these requirements or if the information provided turns out to be inaccurate.

Bookings, payments and cancellations

Bookings are made through the app and are subject to availability. A booking is confirmed only when the app shows it as confirmed. Rates, deposits, accepted payment methods, hours, advance notice, early drop-off and late pickup, sanitary baths, cancellations and other operating rules are described in our service policies at app.bdrdoghouse.com/help/policies, which form part of these Terms. The version in effect when you confirm a booking applies to that booking. You agree to pay all charges for the services you book and receive. Card payments are processed by Stripe.

Health and veterinary emergencies

• Please do not bring a dog that is sick, injured, in heat, or that has shown signs of a contagious illness or parasites. We may refuse or end a visit if we notice any of these conditions.
• Dogs that play together can get minor scratches, sore pads or other small injuries, and can be exposed to common illnesses even when every dog is vaccinated. We take reasonable precautions, but we cannot eliminate these risks.
• If your dog appears ill or injured while in our care, we will try to contact you and your veterinarian. If we cannot reach you, or if the situation is urgent, you authorize us to take your dog to your veterinarian or to the nearest emergency veterinary clinic and to approve the care the veterinarian recommends.
• You are responsible for all veterinary costs and related transportation costs, and you agree to reimburse us for any amount we pay on your behalf.

Behavior and aggressiveness

You must tell us about any history of biting, aggressiveness, anxiety or other behavior that could affect people or other dogs. We may separate a dog from the group, end a visit, or decline future bookings if a dog shows aggressive or unsafe behavior, and we may ask you to pick up your dog early. You are responsible for injuries or damage caused by your dog.

Personal items

We do not accept beds, blankets, toys or other personal items. We are not responsible for items left with your dog, including collars, leashes or harnesses.

Waiver and limitation of liability

Before your dog’s first visit you must accept, in the app, our service agreement and waiver. That document, in the version you accepted, forms part of these Terms. To the extent permitted by Florida law, Budaro is not liable for illness, injury, loss or death of a dog that results from the normal risks of group play and boarding, from pre-existing conditions, or from information you did not disclose, unless caused by our gross negligence or willful misconduct. Our total liability for any claim related to a booking is limited to the amount you paid for that booking. Nothing in these Terms limits any right that cannot be limited under applicable law.

Use of the website and app

You agree not to misuse our website or app, attempt to access other people’s accounts or data, or interfere with their operation. Photos, text and logos on our website and app belong to Budaro Dog House or its licensors. We may share photos or videos of the dogs in our care in updates to their owners.

Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Broward County, Florida.

Changes to these Terms

We may update these Terms. We will post the new version on this page with a new “Last updated” date and, if the changes are significant, we will notify you in the app or by email. Bookings already confirmed keep the terms in effect when they were confirmed.

Contact us

Budaro Dog House
2013 Harding Street, Hollywood, FL 33020
info@bdrdoghouse.com · +1 (754) 230-9863